5 Green Flags: How to Know You’re Choosing the Right VA Agency

Your investment on a virtual assistant depends on whether you got the right VA agency or not. Find out how to know if you’re choosing the right VA agency for your business in this article!

If you’re reading this, you’ve probably searched “best VA agencies”, or “top VA agencies” already and still feeling confused which one to choose. 

You might be someone who also tried looking for virtual assistant in Upwork or Fiverr, and wondering if betting on a VA agency is better that those platforms. 

With so many options emerging in this digital age, it is easier to get lost rather than get the right directions, right?

If you’re feeling that, don’t worry, that’s totally normal!

What you need is a guide to help you understand which agencies out there can really help you scale and reach your business goals. 

Related read: The Growth Hub’s Fully Supported GROWTH Model vs. Upwork/Fiverr: Which is the Better Choice for Your Business?

5 Signs You’re in the Right VA Agency


So, how do you know if you’re in the right VA agency?

In this article, we are sharing with you the 5 green flags a VA agency MUST have, so you know you’re in the right hands.

Because let’s face it – your investment should count, and we want to get that right. 

If you’re ready, let’s unfurl the flags!

Green Flag #1: They have proven experience and expertise

In any scenario in life, a proven track record is a HUGE thing to consider, especially if it’s an investment. 

If you’re researching and you saw that this agency has extensive experience in providing exceptional virtual assistance, then they might be a good fit. 

When you hop on a discovery call with them, you will feel that they know what they’re doing when they offer valuable insights and efficient solutions to your business needs even before they partner with you. 

That is a sign that they have high-quality services that can contribute to your business’s growth and success – they’re EXPERTS!

And you’ll feel that they’re not just after your money. They really want to help you get to where you want to be. 

Ready to partner with the right VA agency? Have a chat with our Growth Specialist today and skyrocket your business!

Green Flag #2: They have good reputation and reviews

In connection with the first green flag, you will see the VA agency’s expertise and experience through the reputation they hold. 

And that comes from their current clients, of course!

Look for agencies with a solid reputation for professionalism, reliability, and client satisfaction.

That means when you do research, don’t just go to the sales page. Pay attention to client reviews and testimonials too! Doing this will help you gauge the agency’s performance and credibility, and will save you a lot of stress in the future. 

Look for an agency with positive reviews from satisfied clients. If that’s their experience, most likely the agency will also deliver results and exceed your expectations, if you choose to partner with them.

How Ashish went from 4 to 6 clients per month with the help of virtual assistants

Ashish Maholtra was a startup property business owner, with no experience working with a virtual assistant before. 

The business was good, but he was smashed with tons of work that he didn’t know how to juggle them all effectively. He confessed he was nervous and really unsure if he’s doing the right thing!

That’s when he realised he needed to change things: he needed support. SOmeone who’s reliable, can live up to his expectations, and take care of his business as much as he does. 

That’s when he met TGH. And now, from averaging 4 clients/month, he’s now getting 6 or more without getting burnt or stressed out because he’s got a Champion on his side.

He even said he can go on for an hour talking about how his Champion supports him and his business everyday! 

Talk about return on investment, right?

Watch his full story here:

If you, like Ashish, are feeling swamped with the tasks and feeling burned out, a Champion might be just what you need. 

Drop a line with our Growth Strategist and let’s tread the pathway to success together with one of our Champions!

Green Flag #3: They have solid communication and support

Here’s one thing you should remember in looking for the perfect-fit VA agency: you should feel supported throughout your partnership. 

Sadly, it has been a common practice for some agencies to mysteriously “vanish” after onboarding your VA. You got what you want, we got what we want. 

It’s a win-win! But you’re now on your own. 

But it shouldn’t be that way.

Running a business is hard, so if an agency can support you the extra mile, that would be fantastic, right?

And that is possible through clear and effective communication.

As mentioned earlier, you can detect the level of communication of your potential VA agency partner as early as your discovery call.

Find out if they have solid, structured communication channels and support systems in place. If they do, this will ensure that you can easily communicate your requirements, provide feedback, and address any issues that may arise.

Whether you’re an established business or a startup, having access to reliable communication and support from your VA agency enables smoother collaboration and enhances productivity.

Related read: Standing Out: Unveiling Our Virtual Assistant Services Packages Exclusively for Clients

Green Flag #4: They offer satisfaction guarantee services

Satisfaction guarantee services are something that gives an added layer of assurance and peace of mind to clients. 

If a VA agency stands behind its services and offers guarantees to ensure client satisfaction, that means its goal is to make sure that you receive only the best services from them. 

Your satisfaction and growth are their top priority.

Who wouldn’t like that security?

Replacement service

At The Growth Hub, we offer a VA Replacement service to ensure that your business is properly handled and supported, and your satisfaction guaranteed!

We know that despite the meticulous screening and matching process that we do, there might be some hiccups with your VA (we call them Champions) along the way.

Nobody’s perfect, so we’re more than happy to rectify the mismatch and let you get paired with the best Champions in our pool. And we do this because we want to prevent any potential disruptions to your workflow.

To be fair, our process here would be first, our Client Success Hero will hop on a call with you to understand the issue that arose while our Champion Success Hero will handle the talk with our Champion. 

We believe everyone deserves another chance, so if things can still be fixed through coaching and more training, we’ll do it for you!

If coaching and training don’t work out, then we’ll go ahead and let you interview a few more Champions in our pool to take your pick as a replacement… for FREE.

Our goal is to deliver exceptional value and support to you, so your long-term success and satisfaction is our business too.

Green Flag #5: Their service is worth its cost

Last but definitely not the least, you will, of course, have to see if the price is right. 

Like in any business, the value for money is crucial when investing in VA services. 

If the agency has reasonable pricing, has good reviews, and has established a good reputation in the business, then you’re dealing with the right one. 

This means investing in the best VA agency in the market, and you’re sure you’ll get a high return on investment (ROI) with their service. 

As you search for the right agency, assess the quality and scope of the services they offer, then compare them with their pricing. Consider factors such as expertise, reliability, and support when evaluating the value proposition.

Pro Tip: While cost is an important consideration, prioritise finding a VA agency that offers the best overall value for your specific business needs and goals.

Let’s Partner Up!

Photo by Sora Shimazaki

At TGH, we aim to help you free up your time so you can focus on the most important tasks in your business and in your life.

As an established virtual assistant agency who also offers services in marketing and systems, we have emerged as one of the best outsourcing agencies in Australia. 

But we know people don’t just take our word for it.

That’s why our hearts are warmed when our client, Joe Tucker gave such review on our service!

Our goal is to power your business while empowering our Champions and Heroes. We can be the missing link to your business scaling. If you’re ready to discover how TGH can support you in your business and get the best Champion on your side, you’re just a click away from your transformation.

Book a call with our Growth Strategist today and begin a partnership with us!