Excellent Performance Management with Virtual Assistants: The Growth Hub’s Way
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Effective performance management within the property business and the team is the compass to success, especially at TGH. Curious about how we make virtual team performance management a breeze? Find out in this article!
Running a property business is like juggling a dozen balls at once – you’ve got tenants to satisfy, maintenance tasks to oversee, and financial matters to manage.
Amidst this hustle, it’s easy for the critical aspect of performance management to get lost in the shuffle. But trust us, it’s a game-changer.
Whether you’re a seasoned property tycoon or just starting out, the challenges of property management are real and unique. From keeping your tenants happy to ensuring your properties are in tip-top shape, the stakes are high.
That’s why we’re here to shine a spotlight on the importance of performance management tailored specifically to property businesses.
We get it – your industry is one of a kind. You can’t apply generic solutions and expect them to work like a charm. You need something as unique as your property portfolio, and that’s where tailored solutions come in.
In this article, we’ll delve into how TGH can help unlock success through tailored performance management in your property business.
Want to know how TGH Champions can help you manage your virtual team towards success? Reach out to our Growth Strategist today!
The Growth Hub’s Difference with Performance Management Approach
At The Growth Hub, we’re not your typical one-and-done service provider. We’re here to be your long-term partner in property success.
How do we do that?
Well, it all starts with our commitment to understanding your unique needs.
Matching the Right Champion for You
First things first, we don’t just pair you with any Champion from our talented pool. We take the time to get to know your property business inside out.
What makes it tick? What are your challenges, goals, and aspirations?
Armed with this understanding, we handpick a Champion who’s not just skilled but the perfect fit for your specific needs.
It’s like matchmaking for your property business! We believe that a strong, personalized match sets the stage for success.
Your Champion isn’t just an expert; they’re a partner who’s genuinely invested in your growth.
But here’s where The Growth Hub truly stands out – we don’t stop once the match is made. We’re on this journey with you for the long haul.
Dedicated Client Success Heroes (CSH)
Effective performance management doesn’t end with a great match.
That’s where our Client Success Heroes (CSH) come into play!
These dedicated “heroes” are your go-to support team for all things related to performance management.
After a discovery call with our Growth Strategist, our whole team is on the move to ensure that your partnership with your Champion is nothing short of seamless.
Your dedicated CSH is your point of contact, your problem solver, and your cheerleader rolled into one!
From setting clear performance goals to tracking key performance indicators, your CSH is there to make sure everything runs smoothly.
They’re not just helping you manage your property business; they’re helping you excel at it!
How can our CSH help you?
We’re feeling a spark of curiosity right there!
Like really, how can our CSH help you develop and maintain a fantastic system for performance management?
Well, here’s how they do it:
Ensure Daily End-of-Day Reports From Your Champion are Sent to You
One of the key ways our CSH team assists in performance management is by ensuring that you receive daily end-of-day reports from your Champion.
These reports offer invaluable insights into the tasks accomplished, challenges faced, and progress made during the day. It’s like having a daily snapshot of your property operations.
This is a sample pattern of what a Champion’s end-of-day report looks:
With this information at your fingertips, you can stay in the loop, make informed decisions, and track the performance of your Champion daily.
It’s all about transparency and accountability, and our CSH team makes sure it happens seamlessly.
Encourage Weekly Calls Between You and Your Champion
We understand that regular communication is the glue that holds a successful partnership together.
That’s why at the onset of your first meeting with our CSH, you will notice that they encourage at least once-a-week calls between you and your Champion.
These calls serve as a forum to discuss progress, address any concerns, and align on upcoming tasks. If you want it to be a daily call, that’s fine!
The principle is that these conversations aren’t just about business; they’re about building a strong working relationship between you and your Champion.
Monthly Check-In with Client and Champion
But we don’t stop there. Our commitment to your success goes a step further with our monthly check-ins.
During these check-ins, you get to have a 1-on-1 call with your dedicated CSH to discuss your business progress, and they will likewise schedule a 1-on-1 call with your Champion to assess the bigger picture.
We discuss how the partnership is progressing, identify areas of improvement, and celebrate achievements.
It’s an opportunity to ensure that both you and your Champion are on the same page, working towards common goals.
If, at any point, you or your Champion identify a roadblock that impedes both of you from working well and hitting your goals together, our CSH team will suggest strategies that you can apply to remove those hiccups.
This regular check-in not only enhances performance but also fosters a sense of collaboration and shared purpose.
Systemized Roadblock Resolutions: Goals, KPIs, and OKRs
Photo by Markus Winkler
But hey, we know that performance management isn’t just about day-to-day tasks; it’s about the bigger picture.
That’s why our CSH team helps you and your Champion set clear goals with key performance indicators (KPIs), and Objective Key Results (OKRs).
These are not just buzzwords but powerful tools to measure success and address roadblocks systematically.
Whether fine-tuning your property management strategy or overcoming challenges, our CSH team ensures that you have a structured approach to achieving your objectives.
In a nutshell, our Client Success Heroes are your partners in every sense of the word.
They keep the lines of communication open, provide strategic guidance, and help you and your Champion navigate any obstacles that come your way.
It’s all part of our commitment to your success because when you succeed, we succeed too!
Case Study: Joe Tucker of Property Principles
Joe had the chance to work with a number of VAs in the past.
He gets them from Upwork, Fiverr, and all those other platforms, and it was a challenge for him to onboard, train, and manage them.
He spent lots of hours training and talking with a VA, only for them to pick up just bits and pieces of things, but the needle wasn’t moving.
When he met TGH, he said it was a real game-changer.
He took our Grow With the Flow program, met with our Growth Strategist, and found the perfect Champion match for his property business.
Here is an excerpt of his statement about how TGH was able to help him systemise his business with his paired Champion:
“The awesome thing about The Growth Hub is that they’ve got teaching and training built in [for Champions] to get up to speed… on RP Data, PriceFinder, Canva, creating reports, and instruction. And during the months as you have them, they also run a training session.
A good point is that I now know how to manage a VA, how to bring on a VA, and how to scale myself…I can just insert someone here, right? I need a Champion to help me do that. I know exactly what they’re going to do and I know that it’s done right.”
Hear his full story here:
TGH is Your Solid Performance Management Support
At The Growth Hub, we don’t believe in simply handing off service and leaving you to fend for yourself.
We’re here for the entire journey, offering support, guidance, and expertise every step of the way. Your success is our success, and we’re committed to helping you reach new heights in the property industry.
So, when you partner with The Growth Hub, you’re not just getting a service provider; you’re gaining a dedicated team of experts who are as passionate about your property business as you are.
Together, we’ll navigate the challenges and celebrate the victories because that’s what partners do.
Want to power up your property business with top-notch talent and solid performance management support? Book a discovery call with our Growth Strategist today!
